FAQs

Products & Assembly

• Do your planter boxes require assembly? Yes, many of our metal planter boxes and vertical garden systems are flat-packed for safe shipping. They come with easy-to-follow instructions and are designed for quick assembly.

• Are your planters suitable for outdoor use? Absolutely. Our products are designed to withstand the Australian climate. We use high-quality materials resistant to rust and fading.

• Do the planters have drainage holes? Most of our planter boxes come with drainage provisions. Please check the specific product description for details, or contact us if you have specific drainage requirements.

Orders & Shipping

• Where do you ship from? We ship from our location in Nightcliff, Northern Territory, to locations across Australia.

• How long will my order take to arrive? Orders are typically processed within 1–3 business days. Delivery times vary by location but generally range from 3–7 business days for metro areas and slightly longer for regional areas.

• Can I change my order after placing it? If you need to make a change, please email us at paulkaconsultingpty@proton.me immediately. If the order has not yet been dispatched, we will do our best to accommodate your request.

Returns & Contact

• What is your return policy? We accept returns within 30 days of purchase for items that are unused and in their original packaging. Please contact us to initiate a return.

• How can I contact customer service? You can reach us via email at paulkaconsultingpty@proton.me or by phone at +61249675126.